Return policy

Return and Refund Policy 

At Ma Belle , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help you with a simple and transparent return process.

General Return Conditions

•Return Window: You have 30 days from the date your package is delivered to initiate a return or exchange.
•Item Condition: We accept returns for both defective and non-defective products. Items should be in new or lightly used condition, with all original tags and packaging intact.
•Exclusions: For hygiene reasons, certain items (e.g., underwear, earrings) can only be returned if they are in their original sealed and unopened packaging. This information will be clearly indicated on the product page concerned.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these simple steps:
1.Contact Us: Send an email to our customer service at or call us at +1 213-749-0769  during our support hours. Please include your order number, the name of the item you wish to return, and the reason for the return.
2.Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address.
3.Item Shipment: Carefully package the item in its original packaging (if possible) and ship it to the address provided. The customer is responsible for the cost of return shipping for non-defective items (e.g., change of mind, size error). Ma Belle will cover return shipping costs for defective or incorrect items.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 10 business days and applied to your original payment method. You will receive an email notification once the refund has been issued.
•Free Restocking Fees: There are no restocking fees 0$ for returns.

Exchanges

If you wish to exchange an item for a different size, color, or style, please indicate this when you request a return. We will process the exchange after receiving and inspecting the returned item, subject to the availability of the new item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately with photos of the defect or error. We will arrange for return shipping and a replacement or full refund, including return shipping costs.

Contact Information

•Company Name: Ma Belle

•Phone: +1 213-749-0769

•Email: contact@mabellequeen.com

•Physical Address: 1504 Main St, Los Angeles, CA 90015, United States

•Support Hours: Monday – Sunday: 09:00 AM – 08:30 PM

We look forward to serving you and helping you find the perfect pieces for your style.